Terms of service

1. Who these terms are with

The service at alfaprotek.com is operated by AlfaProtek, a Canadian sole proprietorship, Suite 200, street address to confirm, Toronto, ON M5V 2T6, Canada (address to confirm). "We" and "us" mean that business. "You" means the subscriber.

By starting a trial or subscribing you accept these terms, the privacy policy and the refund policy. If you don't accept them, don't complete checkout — nothing is charged before you confirm.

2. Eligibility

You must be at least 16 and able to enter a contract in your province or territory. Readings are written for adults; nothing is age-verified beyond that. A single subscription is for one person's use unless stated otherwise.

3. The subscription, trial and price

• The trial costs $0.50 CAD and runs seven days from the time of payment.
• At the end of those seven days the subscription renews automatically at $29.00 CAD per month, charged to the same card, and continues to renew every 30 days until cancelled.
• The three-month plan is $75.00 CAD, charged once every 90 days and renewing the same way.
• All prices are in Canadian dollars and exclude sales tax. HST or GST is calculated at checkout on your province of residence and shown on the summary before you pay and on the receipt.
• Extra readings, where ordered, are $12.00 CAD each and are added to the next charge or taken immediately.

A reminder e-mail goes out on day 6 of the trial. Price changes are announced at least 30 days before they apply, and never mid-term.

4. Auto-renewal and cancellation

The subscription renews automatically. You can cancel at any time from the account page or through the cancellation link in any e-mail; no phone call is needed. Cancellation takes effect at the end of the current billing period, and access — including archive access — continues to that date.

Cancelling during the trial before day 8 means no monthly charge. Cancelling after a charge does not by itself produce a refund; see the refund policy for when one is due.

If a renewal payment fails, the subscription pauses and you are e-mailed. Readings already delivered stay readable for seven days while the payment is sorted out, then access drops to the free level until it is settled.

5. What you get, and when

One personal three-card reading per month on a situation you name, a written report delivered by e-mail within 24 hours of your brief, one follow-up question per reading answered within two business days, a monthly spread at each turn of the month, and access to your archive.

Delivery runs to the e-mail address on the account. It is your responsibility to keep that address current and to add hello@alfaprotek.com to your contacts. A reading blocked by a full inbox or a spam folder counts as delivered.

If a reading is more than 72 hours late through our fault and you ask, the following month is credited.

6. Your brief

Readings are only as good as the brief. We may send one narrowing question back before drawing. You confirm that information in the brief is accurate to your knowledge and that you're entitled to share it.

Briefs are not confidential in a legal privilege sense — nothing here creates a solicitor, medical or advisory relationship. Write around identifiers you'd rather not share.

7. Entertainment disclaimer

Readings are supplied for entertainment purposes. They are not a substitute for medical, legal, financial or psychological advice. No outcome is guaranteed. Where a reading touches on health, career, money or relationships, it is one perspective among others and should be weighed against professional advice and your own judgement.

Nothing here predicts the future with certainty. "Timing" statements are estimates, not commitments.

8. Acceptable use

You may read, print and keep your readings for personal use. You may not resell them, republish them as your own service, scrape the site in bulk, or share one subscription across a group of people without saying so at signup. Automated access with a rate that degrades the service may be throttled.

9. Intellectual property

The text of your reading is licensed to you for personal use. The underlying method, the site design, the copy and the card photography remain ours. Quoting a short passage with attribution is fine; reproducing whole readings elsewhere is not, except in a review.

10. Limits of liability

To the extent permitted by law, our total liability for any claim connected to the service is capped at the amount you paid in the three months before the claim. We are not liable for indirect losses — a missed opportunity, a decision that turned out badly, lost profit, or the cost of an alternative service.

Nothing here limits rights you have as a consumer under Ontario's Consumer Protection Act, 2002 or equivalent provincial legislation, including any right to a remedy where a service is not delivered with reasonable care and skill.

11. Availability and changes to the service

We aim for continuous availability but don't promise it. Maintenance, hosting failures and upstream outages happen. Material reductions in what a subscription includes are announced at least 30 days ahead; if you don't accept them, cancel before they take effect.

12. Ending the agreement

You may end it at any time by cancelling. We may end it with 14 days' notice of a refund for the unused portion if you breach these terms materially — for example by reselling readings at scale. We may also pause an account briefly while a payment dispute is investigated.

13. Governing law and disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, without prejudice to your right as a consumer to bring a claim in your own province.

Before any formal step, write to hello@alfaprotek.com. Most things are settled in one exchange.

14. General

If a clause is found unenforceable, the rest stands. Failure to enforce a clause once doesn't waive it. These terms, the privacy policy and the refund policy are the whole agreement between us on this subject. The version in force when you subscribed governs that period; the version date above always identifies the current one.

15. Contact

AlfaProtek — operated by a Canadian sole proprietorship
Suite 200, street address to confirm, Toronto, ON M5V 2T6, Canada (address to confirm)
hello@alfaprotek.com · Mon–Fri, 9:00–17:00 ET

For entertainment purposes; not a substitute for medical, legal or financial advice.